Waveworks Plumbing

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Privacy Policy

Waveworks Plumbing Pty Ltd
ABN: [Insert ABN]
Effective Date: [Insert Date]

At Waveworks Plumbing Pty Ltd (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us, or engaging our plumbing services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect and hold personal information including, but not limited to:

  • Full name

  • Residential or business address

  • Email address

  • Phone number

  • Payment details (credit card, EFT, etc.)

  • Service history with us

  • IP address and browser information (if using our website)

  • Details relating to the plumbing job or enquiry

  • Any communications or interactions with us

In the case of commercial clients or suppliers, we may also collect ABNs, business names, contact persons, and financial details.

2. How We Collect Personal Information

We collect your information through:

  • Online quote and contact forms

  • Over-the-phone bookings and enquiries

  • Emails and text messages

  • In-person interactions (e.g. on-site visits)

  • Website usage (cookies, analytics)

  • Social media communications

  • Invoicing and payment systems

Where reasonable, we collect personal information directly from you. In some instances, we may receive information from third parties (e.g. strata managers, real estate agents, or ServiceTitan software).

3. Why We Collect Your Information

We collect, use, and hold your information for the purposes of:

  • Providing plumbing services and quotes

  • Managing bookings, scheduling, and customer support

  • Issuing invoices and processing payments

  • Communicating with you about jobs or account matters

  • Sending service updates, reminders, or promotional content (if opted in)

  • Complying with legal and tax obligations

  • Improving our website and service delivery

  • Managing warranty claims or disputes

If you do not provide some or all of the requested information, we may not be able to provide you with our full services.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees, subcontractors, or technicians working on your job

  • Payment processors and accounting software providers

  • Service management platforms (e.g. ServiceTitan)

  • Legal or regulatory authorities where required by law

  • Marketing platforms (only if you have opted in)

  • Debt collection or legal services (if required due to non-payment)

We do not sell or rent your information to third parties under any circumstances.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

  • Secured physical office files (locked filing cabinets)

  • Password-protected software and devices

  • Encrypted payment and invoicing systems

  • Access restrictions to internal systems

  • Secure shredding of archived files when due for destruction

Despite these measures, no transmission over the internet is completely secure. You acknowledge that you use our website and submit personal information at your own risk.

6. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may require you to verify your identity.

In limited circumstances (e.g. legal restrictions), we may decline your request, in which case we will explain why.

7. Cookies and Website Tracking

Our website may use cookies, tracking pixels, and Google Analytics to enhance user experience, analyse traffic, and improve performance. This data may include:

  • Device type

  • Browser version

  • Pages visited

  • Time spent on site

  • Referral source

You can disable cookies in your browser settings, but this may impact your website experience.

8. Direct Marketing

With your consent, we may use your contact details to send promotional messages, service reminders, or updates. You may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before submitting personal information.

10. Overseas Disclosure

Waveworks Plumbing does not disclose personal information overseas unless required by a trusted third-party IT provider (e.g. cloud-based software), in which case reasonable steps will be taken to ensure your information is handled securely and in compliance with Australian privacy laws.

11. Complaints

If you believe your privacy has been breached, you may lodge a complaint by contacting us in writing. We take all complaints seriously and will investigate promptly. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

For all privacy-related enquiries, requests, or complaints, please contact:

Waveworks Plumbing Pty Ltd
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: [Insert URL]
ABN: [Insert ABN]

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date listed above.