Terms and Conditions
Waveworks Plumbing Pty Ltd
ABN: [Insert ABN]
Effective Date: [Insert Date]
Welcome to the official website of Waveworks Plumbing Pty Ltd (“we”, “us”, “our”, or “Waveworks Plumbing”). By accessing or using this website or engaging our services, you agree to the following Terms and Conditions, which govern your relationship with Waveworks Plumbing. Please read them carefully.
1. General
1.1. These Terms and Conditions apply to all services provided by Waveworks Plumbing, whether booked online, over the phone, via email, or in person.
1.2. We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon being published on our website.
1.3. The laws of New South Wales (NSW) and relevant Australian legislation govern these Terms.
1.4. By using our website or services, you acknowledge that you have read, understood, and accepted these Terms.
2. Services
2.1. We provide plumbing maintenance and repair services across residential, commercial, and industrial properties.
2.2. All services are subject to availability. We reserve the right to refuse service to any property or client at our discretion.
2.3. While we strive to provide the highest quality workmanship, minor variations in performance, response times, or service delivery may occur and do not constitute a breach of contract.
3. Quotes and Pricing
3.1. All prices are quoted in Australian Dollars (AUD) and include GST unless otherwise specified.
3.2. Quotes are valid for 30 days from the date of issue.
3.3. Any quote provided is an estimate only and may vary depending on actual site conditions, unforeseen issues, and changes in customer instructions.
3.4. Variations requested or approved after the job commences will be charged in addition to the original quoted amount.
3.5. Call-out fees, hourly rates, and after-hours surcharges apply and will be disclosed where possible before work begins.
4. Bookings and Cancellations
4.1. Bookings may be made via our website, phone, or email.
4.2. Appointments are subject to availability.
4.3. Cancellations made with less than 24 hours’ notice may incur a cancellation fee of $99.00.
4.4. We reserve the right to reschedule or cancel an appointment due to unforeseen circumstances, such as emergencies, safety issues, or staff availability.
5. Payment Terms
5.1. Payment is required in full upon completion of services, unless otherwise agreed in writing.
5.2. We accept cash, EFTPOS, credit card, and bank transfer.
5.3. Overdue invoices may incur late payment fees and interest charges at 5% per month.
5.4. Failure to pay may result in debt recovery action. You will be liable for all collection costs, legal fees, and related charges.
6. Warranties and Liability
6.1. We provide warranties as per Australian Consumer Law (ACL) and the Home Building Act 1989 (NSW), where applicable.
6.2. Workmanship is warranted for 12 months unless otherwise stated. Manufacturer warranties may apply to materials or products used.
6.3. Our liability for any defective service is limited, at our discretion, to:
Re-supplying the services, or
Refunding the service fee paid.
6.4. We will not be liable for:
Indirect, consequential, or financial losses
Damages caused by existing plumbing systems
Acts beyond our control (e.g. natural disasters, vandalism, third-party interference)
Issues arising from misuse, poor maintenance, or unauthorised modifications by others.
6.5. Clients must notify us in writing of any defect or issue within 7 days of becoming aware of it.
7. Access and Site Conditions
7.1. Clients must ensure safe and reasonable access to the property and the area of work.
7.2. We reserve the right to refuse service where there are safety hazards, illegal conditions, or restricted access.
7.3. We are not responsible for damage to underground or hidden services unless clearly marked or disclosed by the client.
8. Intellectual Property
8.1. All content on this website, including logos, images, slogans (“Delivering the latest wave of high end plumbing solutions!”), and documents, is owned or licensed by Waveworks Plumbing.
8.2. You must not copy, use, reproduce, or distribute any content without prior written permission.
9. Privacy
9.1. We collect and store customer information in accordance with the Privacy Act 1988 (Cth).
9.2. We use your information to manage bookings, process payments, and improve services.
9.3. We do not sell or share your personal data with third parties unless required by law or essential for delivering our services (e.g. suppliers or subcontractors).
9.4. You may request access to or correction of your personal information at any time.
10. Third-Party Links and Services
10.1. Our website may contain links to external websites. We do not endorse or accept responsibility for content on third-party sites.
10.2. We may use third-party service providers for payment processing, bookings, and communications. By using our website, you agree to their terms as well.
11. Emergency and After-Hours Work
11.1. Emergency or after-hours work is subject to technician availability and may incur higher fees.
11.2. Clients requesting urgent service agree to priority service rates unless otherwise confirmed in writing.
11.3. Emergency services may involve temporary fixes until full repairs can be completed.
12. Indemnity
12.1. You agree to indemnify and hold Waveworks Plumbing and its employees harmless from any claim, loss, damage, or liability arising from:
Your breach of these Terms
Unauthorised access or use of our services
Any act or omission on your part that causes damage or delay
13. Dispute Resolution
13.1. If a dispute arises, both parties agree to attempt to resolve the issue in good faith before taking legal action.
13.2. Any unresolved disputes may be referred to NSW Fair Trading or a relevant tribunal.
14. Contact Us
For any questions, concerns, or to request a copy of these terms:
Waveworks Plumbing Pty Ltd
ABN: [Insert]
Email: [Insert Email]
Phone: [Insert Business Number]
Website: [Insert URL]
By using our website or engaging our services, you confirm that you understand and accept these Terms and Conditions.